The buyer has 72 hours to have the purchased puppy examined by a licensed veterinarian. Buyer’s warranty is active for one year of the puppy’s life. If during that one year period the puppy is found to have a congenital defect that causes the death of the puppy; the Seller will replace the puppy with one of the same value after the deductible has been paid. NO CASH REFUNDS! Buyer must provide veterinary documentation of diagnosis, which will include a necropsy if cause of death is not obvious and is subject to obtaining a second opinion at the preferred veterinarian of the Seller at the expense of the Buyer.
Seller does not pay veterinary expenses. Seller has up to one year to replace the puppy. Royal Pet Palace warranty DOES cover a death due to a viral disease diagnosed within 7 days after purchase date of the puppy (i.e. parvo, distemper, coronavirus). Buyer must be aware that the puppy is to be in a controlled environment at home until all vaccinations including rabies has been given. Buyer must maintain the puppy’s health including treatment for parasites and staying up to date on vaccinations. Royal Pet Palace warranty DOES NOT cover hernias, retained testicles, small heart murmurs, colds, over bites, under bites, diarrhea, hip dysplasia, luxating patella or any other non-life threatening conditions. Royal Pet Palace warranty DOES NOT cover hypoglycemia.
Teacup and toy breeds: It is required that the Buyer purchase a bottle of Nutrical before leaving Royal Pet Palace store.
It is required that your veterinarian perform a complete physical exam on your puppy, including a fecal exam. It is strongly recommended that your veterinarian perform basic blood work if possible to have a baseline to go off of if a future claim were to be an issue. If your veterinarian has any questions please let them contact us. Failure to have a complete exam done within the 72 hour limit will void your Royal Pet Palace warranty. Royal Pet Palace DOES NOT cover “breed specific” medical conditions.