Warranty

 

 

 Royal Pet Palace of San Antonio Pet Shop Permit: R20-155221 28-July-2020

Buyer Contract & Warranty Agreement

 

LIMITED PUPPY PURCHASE WARRANTY

This warranty is void unless a Licensed Veterinarian examines this puppy within three days of purchase. Excluded days are Sunday and all Federal Holidays.

 

LIMITED 7 DAY PUPPY WARRANTY

Your puppy is provided a limited 7 day warranty against diagnosed viruses. Within 7 days following your purchase, should a veterinarian diagnose this puppy with a virus listed below, you may bring your puppy back for treatment. You must notify Royal Pet Palace of San Antonio within 24 hours of the diagnosis being made.  Viruses covered by this Limited warranty are Parvo, Distemper, Hepatitis, and Canine Influenza.

 

 LIMITED ONE YEAR CONGENITAL WARRANTY

Your puppy is provided a limited one year warranty against congenital conditions. A congenital condition is one that develops not from the family history or genetics, but from influences which occur while the puppy was still in-utero. Whether due to environmental factors, the health or condition of the mother, or for unknown reasons, a fetus may develop an illness, disease, condition or other abnormality that may be present when the puppy is born or may develop during its lifetime. Within one year following your purchase, should a veterinarian diagnose this puppy with a congenital condition, that can not be treated Royal Pet Palace of San Antonio will replace the  puppy with another puppy of your choice with a purchase price not exceeding the original purchase price. Unless willing to pay the difference. 

 

LIMITED FIVE YEAR HEREDITARY WARRANTY

Your puppy is provided a limited five year warranty against hereditary conditions which is one that is genetically predetermined. Within five years following your purchase, should a veterinarian diagnose this puppy with a hereditary condition, treatment for hereditary conditions (including surgical conditions) not exceeding the original purchase price. Should a veterinarian outside Royal Pet Palace of San Antonio, reasonable documentation supporting said diagnosis must be provided to Royal Pet Palace of San Antonio. There are certain breed based exclusions to this warranty. The following breed related conditions are not covered: Shar-Pei or Ori-Pei- demodicosis or skin problems; entropion or eye tracks which are a maintenance procedure in these breeds; Chow-Chow - Entropion or eye tracks which are maintenance procedure in this breed; Bulldog - there are many hereditary conditions that are extremely common in Bulldogs. There is no guarantee or warranty for any condition that is specifically related to this breed. The primary conditions are hip dysplasia, hip and shoulder confirmation associated with breed standard requirements, demodicosis, and respiratory tree abnormalities.

 

Royal Pet Palace of San Antonio will replace your puppy with another puppy of your choice with purchase price not exceeding the original purchase price should your puppy have a life threatening issues related to the hereditary condition.

 

LIMITATION OF THE PUPPY PURCHASE

This warranty is intended to clarify our mutual rights and responsibilities in the event there is a health challenge with your puppy. The 3 day initial examination at any Licensed Veterinarian and the timely submission of any veterinarian reports are conditions precedent to this limited warranty. This warranty is not an all risk life insurance policy nor short-term or long-term health insurance for your puppy. Royal Pet Palace of San Antonio will not reimburse or be responsible for any expenditure incurred at any veterinarian clinic. It is the customer’s responsibility to document that the puppy was under the continual care of a veterinarian for the condition covered by this warranty. Routine care, including examinations, vaccinations and deworming are not covered under this warranty. Royal Pet Palace of San Antonio warrants this puppy to the original purchaser only; this warranty is void if the puppy is sold, traded, or no longer in the possession of the original purchaser. There is no warranty expressed or implied for hypoglycemia, training, or behavioral problems, or for allergies either for the puppy or for the people coming in contact with the puppy, or for reasons such as landlord disapproval. This puppy is provided solely for the purpose of companion pet. There is no warranty expressed or implied that you will be able to use this pet for showing or breeding purposes. NO CASH REFUNDS! ALL HEALTH WARRANTY PROVIDED WILL BE NULL AND VOID SHOULD YOU ATTEMPT TO POST PUBLICLY ANY COMMENTS OF ANY NEGATIVE NATURE ON ANY SOCIAL MEDIA, INCLUDING GOOGLE BUSINESS OR YELP. ALL PUPPY PURCHASE MUST PURCHASE RECOMMENDED DOG FOOD AND PUPPY NUTRI-CAL AT TIME OF PURCHASE. The above constitute the entire warranty provided by Royal Pet Palace of San Antonio 1327 Fair Ave San Antonio, TX 78223. Phone number 210-928-9105. Emergency number 210-789-3848

 

This Express Limited Warranty IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

By my signature below and above I acknowledge that I have read, understand, and agree to this puppy warranty & NO CASH REFUND POLICY as stated above and that no other agreements or exceptions have been made verbally or in writing concerning this agreement.

 

Should you experience any issues and would like to submit a warranty claim

 

Phone: 210-789-3848

 

Email: Royalpetpalacesa@gmail.com