Warranty

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 Royal Pet Palace of San Antonio Pet Shop Permit: R18-124463 11-Apr-2018

Buyer Contract & Warranty Agreement

LIMITED PUPPY PURCHASE WARRANTY

This warranty is void unless a veterinarian at Southeast Animal Hospital of San Antonio, TX examines this puppy within three days of purchase. Excluded days are Sunday and all Federal Holidays. LIMITED 7 DAY PUPPY WARRANTY Your puppy is provided a limited 7 day warranty against diagnosed viruses. Within 7 days following your purchase, should a veterinarian diagnose this puppy with a virus listed below, you may bring your puppy to Southeast Animal Hospital of San Antonio and all reasonable diagnostics and treatment related to the virus will be performed at no cost to you, up to the original purchase price of the puppy. You must notify Royal Pet Palace of San Antonio within 24 hours of the diagnosis being made. This warranty makes no provision for veterinary services or their related costs if provided by a veterinarian outside of Southeast Animal Hospital of San Antonio, including emergency services and costs. We must exclude any medical treatment or services which Southeast Animal Hospital is not capable of providing. Viruses covered by this Limited warranty are Parvo, Distemper, Hepatitis and Canine Influenza.

LIMITED ONE YEAR CONGENITAL WARRANTY

Your Puppy is provided a limited one year warranty against congenital conditions. A congenital condition is one that develops not from the family history or genetics, but from influences which occur while the puppy was still in-utero. Whether due to environmental factors, the health or condition of the mother, or for unknown reasons, a fetus may develop an illness, disease, condition or other abnormality that may be present when the puppy is born or may develop during its lifetime. Within one year following your purchase, should a veterinarian diagnose this puppy with a congenital condition, treatment for congenital conditions (including surgical conditions) which Southeast Animal Hospital of San Antonio can treat in its office will be performed at 50% discount for up to one year following the purchase. Should treatment not be viable for congenital condition, Royal Pet Palace of San Antonio will replace the puppy with another puppy of your choice with a purchase price not exceeding the original purchase price.

LIMITED FIVE YEAR HERIDITARY WARRANTY

Your puppy is provided a limited five year warranty against hereditary conditions is one that is genetically predetermined. Within five years following your purchase, should a veterinarian diagnose this puppy with a hereditary condition, treatment for hereditary conditions (including surgical conditions) not exceeding the original purchase price. Should a Veterinarian outside Southeast Animal Hospital diagnose a hereditary condition, reasonable documentation supporting said diagnosis must be provided to Southeast Animal Hospital prior to you receiving consideration for the puppy. There are certain breed based exclusions to this warranty. The following breed related conditions are not covered: Shar-Pei and Ori-Pei- demodicosis or skin problems; entropion or eye tacks which are a maintenance procedure in these breeds; Chow – Chow – Entropion or eye tacks which are maintenance procedure in this breed; Bulldog – there are many hereditary conditions that are extremely common in Bulldogs. There is no guarantee or warranty for any condition this is specifically related to this breed. The Primary 

conditions are hip dysplasia, hip and shoulder confirmation associated with breed standard requirements, demodicosis, and respiratory tree abnormalities. 

Royal Pet Palace of San Antonio will replace your puppy with another puppy of your choice with purchase price not exceeding the original purchase price should your puppy have a life threating issues related to the hereditary condition. 

LIMITATION OF THS PUPPY PURCHASE 

This warranty is intended to clarify our mutual rights and responsibilities in the event there is a health challenge with your puppy. The 3 day initial examination at Southeast Animal Hospital of San Antonio and the timely submission of any veterinarian reports are conditions precedent to this limited warranty. This warranty is not an all risk life insurance policy nor short-term or long-term health insurance for your puppy. Royal Pet Palace of San Antonio will not reimburse or be responsible for any expenditure incurred at any veterinarian clinic other the Southeast Animal Hospital of San Antonio. It is the customer’s responsibility to document that the puppy was under the continual care of a veterinarian for the condition covered by this warranty. Routine care, including examinations, vaccinations and deworming are not covered under this warranty. Royal Pet Palace of San Antonio warrants this puppy to the original purchaser only; this warranty is void if the puppy is sold, traded, or no longer in the possession of the original purchaser. There is no warranty expressed or implied for hypoglycemia, training, or behavioral problems, or for allergies either for the puppy or for people coming in contact with the puppy, or for reasons such as landlord disapproval. This puppy is provided solely for the purpose of companion pet. There is no warranty expressed or implied that you will be able to use this pet for showing or breeding purposes. NO CASH REFUNDS! ALL HEALTH WARRANTY PROVIDED WILL BE NULL AND VOID SHOULD YOU ATTEMPT TO POST PUBLICLY ANY COMMENTS OF ANY NEGATIVE NAUTURE ON ANY SOCIAL MEDIA, INCLUDING GOOGLE BUSINESS OR YELP. ALL PUPPY PURCHASE MUST PURCHASE RECOMMENDED DOG FOR AND PUPPY NUTRI-CAL AT TIME OF PURCHASE. The above constitute the entire warranty provided by Royal Pet Palace of San Antonio 1327 Fair Ave San Antonio, TX 78223. Phone number is 210-928-9105 

This Express Limited Warranty IS IN LIEU OF AALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

By my signature below and above I acknowledge that I have read, understand and agree to this puppy warranty & NO CASH REFUND POLICY as stated above and that no other agreements or exceptions have been made verbally or in writing concerning this agreement. 

Contact Southeast Animal Hospital at 210-534-4300 to schedule your FREE initial veterinary examination within 3 business days of today!! 

Should you experience any issues and would like to submit a warranty claim 

Phone: 210-789-3848 

Email:Royalpetpalacesa@gmail.com 

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